Discover Canada's True North

1. Acceptance of Terms

By accessing and using True North Vacations services, you accept and agree to be bound by the terms and provision of this agreement.

2. Service Description

True North Vacations provides wilderness adventure tours, guided expeditions, and luxury travel experiences throughout Canada. All services are subject to availability and weather conditions.

3. Booking and Payment

Bookings require a deposit and are confirmed upon receipt of payment. Full payment is due 30 days before departure. Cancellation policies apply as outlined in your booking confirmation.

4. Safety and Liability

Participants acknowledge inherent risks in wilderness activities. True North Vacations maintains comprehensive insurance but participants are encouraged to obtain travel insurance.

5. Modifications

We reserve the right to modify itineraries due to weather, safety, or other circumstances beyond our control. Alternative activities of equal value will be provided when possible.

6. Governing Law

These terms are governed by the laws of British Columbia, Canada. Any disputes will be resolved in Vancouver, BC courts.

Information We Collect

We collect personal information including name, contact details, travel preferences, and payment information necessary to provide our services.

How We Use Your Information

Your information is used to process bookings, communicate about services, provide customer support, and send relevant travel information and offers.

Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Information Sharing

We do not sell or rent personal information to third parties. Information may be shared with service providers necessary to fulfill your booking (hotels, guides, transportation).

Your Rights

You have the right to access, update, or delete your personal information. Contact us at [email protected] for requests.

Cookies

Our website uses cookies to improve user experience and analyze website traffic. You can control cookie preferences through your browser settings.

Contact Information

For privacy-related questions, contact our Data Protection Officer at [email protected] or +1 (604) 555-0198.

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience.

Types of Cookies We Use

Essential Cookies

Required for basic website functionality, including security and accessibility features.

Performance Cookies

Help us understand how visitors interact with our website by collecting anonymous information about page visits and user behavior.

Functional Cookies

Remember your preferences and settings to provide enhanced, personalized features.

Marketing Cookies

Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

Managing Cookies

You can control and delete cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Third-Party Cookies

Our website may include third-party services (analytics, social media) that set their own cookies. These are governed by their respective privacy policies.

Updates

This cookie policy may be updated periodically. Check this page for the latest information about our cookie practices.

Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal data:

Right to Information

You have the right to be informed about how your personal data is collected and used.

Right of Access

You can request access to your personal data and receive a copy of the information we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data under certain circumstances.

Right to Restrict Processing

You can request limitation of processing your personal data in specific situations.

Right to Data Portability

You can request transfer of your data to another service provider in a structured, commonly used format.

Right to Object

You can object to processing of your personal data for direct marketing or other legitimate interests.

Legal Basis for Processing

We process personal data based on consent, contract fulfillment, legal obligations, and legitimate interests in providing travel services.

Data Protection Officer

Contact our DPO at [email protected] for any GDPR-related inquiries or to exercise your rights.

Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

Digital Millennium Copyright Act Policy

True North Vacations respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA).

Copyright Infringement Notification

If you believe content on our website infringes your copyright, please provide written notice including:

• Identification of the copyrighted work claimed to be infringed
• Identification of the infringing material and its location on our website
• Your contact information (address, phone, email)
• A statement of good faith belief that use is not authorized
• A statement of accuracy and authority to act on behalf of the copyright owner
• Your physical or electronic signature

DMCA Agent

Send DMCA notices to our designated agent:

DMCA Agent
True North Vacations
1250 West Pender Street, Suite 800
Vancouver, BC V6E 2S9, Canada
Email: [email protected]

Counter-Notification

If you believe material was removed due to mistake or misidentification, you may submit a counter-notification with required information as specified by DMCA.

Repeat Infringers

We will terminate accounts of users who are repeat copyright infringers in appropriate circumstances.

Good Faith

We process all DMCA notices in good faith and expect the same from those submitting notices and counter-notifications.